Common Questions
The following are the most FAQ Support questions about MobileSage services:
Can’t I just have my carrier reduce my costs?
Yes, but carriers focus on broad cost reductions that often overlook key factors like device usage, security risks, and hidden fees. Plus, their recommendations are biased—they won’t suggest switching to a competitor or using a third-party security product, even if it saves you more.
Can’t I just do this on my own?
Yes, but managing mobility is complex and time-consuming. It involves analyzing carrier contracts, identifying unnecessary charges, tracking lost or unused devices, securing employee access, ensuring compliance, and staying on top of constantly changing plans and promotions. Most companies lack the in-house expertise and tools to catch everything, leading to unnecessary costs and security risks. This is the frequent of our FAQ Support Questions.
How affordable is it?
Mobile Sage typically saves companies 30-60% on mobility costs—covering the cost of its services entirely. Savings come from contract negotiations, plan optimizations, carrier promotions you may not know exist, and eliminating waste like unused lines and overages. Plus, it reduces internal labor costs by offloading time-consuming mobility management tasks (like staging and kitting new phones and tablets).
Why should I secure mobile devices?
Mobile devices are prime targets for hackers, exposing businesses to data theft, financial fraud, and compliance violations. Risks include:
- Malicious apps stealing passwords and financial data
- Phishing scams compromising corporate logins
- Unsecured Wi-Fi networks exposing sensitive information
- Stolen devices racking up charges such as international long-distance or data overages caused from streaming services.
Ignoring mobile security can result in massive fines, legal liability, and financial losses.
Can my IT department handle this?
Yes, but they won’t be happy about it. Managing mobility isn’t like handling personal cell plans—it’s a full-time specialty. It requires:
- Keeping up with constantly changing carrier plans, promotions, and legacy contracts
- Tracking lost or stolen devices before they rack up thousands in fraudulent charges
- Managing security policies, MDM configurations, and compliance requirements
- Handling device procurement, staging, kitting, and distribution
- Overseeing employee on/offboarding to prevent billing mistakes and security gaps
Even if IT has some knowledge, they rarely have the bandwidth to be proactive—leading to overspending, security risks, and delays. Often, we partner with IT teams and become an extension of their department.
What platforms do MobileSage support?
MobileSage supports over 20 different MDM, RMM, EMM, and UEM platforms. Each platform provides unique features for managing, securing, or monitoring devices across an organization. Here are just a few examples:
MDM (Mobile Device Management) Focuses on managing and securing smartphones, tablets, and other mobile devices.
- MaaS360 (IBM) – A robust MDM solution offering mobile device and application security.
- Hexnode – Flexible MDM with strong app and kiosk management features.
- Jamf – Specialized in managing Apple devices with powerful security and configuration tools.
- Addigy – Apple-first MDM for macOS and iOS with strong automation support.
- Meraki (Cisco) – Cloud-based MDM for simplified mobile device deployment and security. Also includes UEM support alongside network and endpoint monitoring.
EMM (Enterprise Mobility Management) EMM (Enterprise Mobility Management): Expands on MDM by including application, content, and access management for enterprise mobility.
- Esper – Android-focused EMM designed for dedicated devices and IoT environments.
- ScaleFusion – EMM platform with simplified deployment and strong security compliance tools.
- Kandji – Apple-focused EMM emphasizing automation and compliance. Also includes UEM capabilities for MacOS and iOS in enterprise settings.
UEM (Unified Endpoint Management): Provides unified management of all endpoints—mobile devices, desktops, laptops, and IoT—within one console.
- Intune (Microsoft) – Provides cross-platform device and app management with Microsoft 365 integration. It also serves as a UEM by managing desktops, laptops, and servers.
- SOTI – Comprehensive EMM suite with app, content, and device management. Extends EMM into UEM with broader endpoint coverage.
- 42Gears – Provides UEM across desktops, IoT, and mobile devices.
RMM (Remote Monitoring and Management): Tools for IT professionals to monitor, manage, and troubleshoot remote systems and networks.
- NinjaOne – Cloud-based RMM tool offering proactive monitoring and endpoint automation.
- Ivanti – Provides RMM tools alongside its UEM suite for IT infrastructure support.
VDI (Virtual Desktop Infrastructure) for mobile: hosts desktop environments on a centralized server and delivers them to end users over a network, allowing secure remote access to virtual desktops.
- Hypori – Secure VDI platform delivering virtual desktops and apps for Apple
- Symmetrium – Secure VDI platform delivering virtual desktops and apps for Android
